How it works
Five things, doing their job
Illustrations of how each service works for you and your customers. What you get depends on your plan; the AI phone, chat and enquiry tools on Premium are set up for you prior to launch.
Local search · Grow and above
Be in the three results Google shows on the map
Someone in your town types “plumber near me”. Google shows a map and three businesses above everything else. Getting into those three is most of the work, and it is what the monthly retainer is spent on.
- Pages written around the phrases people in your area actually type
- Your Google Business Profile claimed, filled in properly and posted to every month
- Your name, address and phone number kept identical everywhere they appear
- Checked every month, so a change on Google’s side does not sit unnoticed
A place on Google’s map is earned, not bought. We do the earning for you, month after month, and show you the numbers so you can see it working.
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Enquiry forms · every plan
An enquiry that reaches you while they are still interested
Someone lands on the site at eleven at night wanting a price for a bathroom. They fill in the form, and it is in your inbox before they have closed the tab.
- Straight to your inbox, with their name, number and what they asked for
- Works with JavaScript switched off, because a form that fails silently is worse than no form
- Your reply goes straight back to them, with no copying addresses about
- On Premium, leads from your calls, texts, chat and forms land in one place, with your diary attached
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Google reviews · Grow and above
One click per finished job
Finish a job, press one button. The customer gets an email asking how it went, with two polite reminders that stop the moment they answer.
- One button per completed job, and the system does the chasing
- A direct link to your Google review page in every message
- Two reminders, then it stops. It never nags
- An unhappy customer is offered a call as well as the review link, never instead of it
Every customer gets the same request, and the link to your Google reviews is always there, whatever they tell us.
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Thanks for choosing Smith Plumbing for the bathroom at 12 Elm Road. Would you tell us how it went?
Or go straight to our Google review page:
Leave a Google reviewWe ask every customer the same question, and we would rather have an honest review than a good one.
Thank you for telling us. If you will say what went wrong, Smith Plumbing will try to put it right.
Telling us privately is an offer of help, not a condition.
Leave a Google reviewEvery customer gets the same email. The Google link is on every screen, including this one.
Missed-call text-back · Premium
You missed the call. They get a text back anyway
You are up a ladder, under a sink, or mid-treatment. The phone rings out. The caller gets an automatic message from you, and the enquiry is still alive.
- Fires automatically when a call goes unanswered
- Points the caller at your quote form so they can leave the details
- Keeps the job warm until you are free to ring back
- Goes only to the person who just called you, never to a list
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AI receptionist · Premium
AI answers for you when you cannot
Not a text back, but an actual answer. It picks up, holds a normal conversation, takes the caller’s details and passes anything it cannot handle to you. It is not a person, and we do not pretend otherwise.
- Answers calls you miss, and calls that come out of hours
- Takes the name, the number and what the job actually is
- Hands the call to you live if the caller would rather speak to a human
- Incoming calls only. It never rings anybody up
It only ever answers calls, so it stays well within UK rules on automated calling.
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Fifteen minutes, no obligation. Or see what each plan includes.